The Finnish Student Health Service
The Finnish Student Health Service (FSHS) provides healthcare for you while you study at Tampere University. FSHS services are available for students who are studying for a Bachelor’s or Master’s degree and have enrolled as present. The exchange students receive healthcare from public healthcare services. FSHS is a specialist in student health care: they offer you as a student of university general, mental and oral health services and support for well-being of study communities.
Worried about your health? Find information and self-care instructions in the student health resource pages here. Our health information site contains a variety of articles on matters related to student-age adults’ health, medical conditions, mental health and oral health.
TREY cooperates with the FSHS on a regular basis and has representatives in the Board of Directors and health working group of FSHS Tampere. You can always turn to the student union’s specialists in social welfare affairs if you have any questions or problems.
The FSHS Tampere units are:
- General and mental health services: FSHS Tampere / Tulli (Pakkahuoneenaukio 2, 33100 Tampere, entrance from Tullikatu, staircase A)
- Oral health services: FSHS Tampere / Hervanta (Korkeakoulunkatu 6, 33720 Tampere)
Making an appointment
You can make an appointment at FSHS online or by phone. Before you can make an appointment at FSHS, your need for treatment will be assessed either by a phone call or in the chat service in Self. When your need for treatment has been assessed, you can make an appointment either over the phone or in Self when you have received an appointment ticket.
You can cancel your appointment in the online service or by phone, but please do this early enough! FSHS charges a penalty fee for no-show.
The health care fee
Healthcare fee is paid to Kela once a semester. All degree students registered as present are obliged to pay the fee. The payment must be done independently by every student registered as present, because there is no invoicing on the fee.
The healthcare fee is paid in Kela e-service. Instructions on how to pay the fee are on Kela website. If you cannot use the e-service for instance because you do not have Finnish online banking credentials, you can pay the fee to Kela as a bank transfer.
If you do not pay the healthcare fee by the due date, Kela will send you a reminder. If the fee is paid after the due date, Kela will charge a fixed late-payment fee of EUR 5. If you do not pay the healthcare fee after having been reminded of it, Kela can withhold the fee and the late-payment fee from your study grant payments without consulting you. If the fee cannot be withheld from the study grant payments, the healthcare fee will be referred to the enforcement authority for collection.
Starting from year 2021 there are no subject to charge FSHS services. There is a fee for uncancelled, unused appointment.
The electronic health survey Sätky
FSHS invites all first-year students to a health examination that consists of an electronic health survey and a personal health discussion when necessary. The health survey is sent to all first-year students by email, and it includes questions about general health and dental care as well as issues that affect those.
A FSHS employee will read your answers and send you a response with a personalised assessment of your health. If necessary, you will be requested to book an appointment at FSHS for a closer examination.
Answering the survey does not take much time, but it is very important. Please answer the survey without delay!
Self is a FSHS online service that allows you to, for example, manage your appointments, use the chat service and fill patient history forms before your appointment. Instructions on how to use the Self service are here.
When FSHS is closed
Municipal health centres provide acute medical care when FSHS is closed. These services are subject to normal health centre fees. If you need acute medical care when the health centres are closed, contact TAYS First Aid Unit Acuta in Tampere.
Health care of exchange students are centralised to the City of Tampere
The City of Tampere will be in charge of the health care of exchange students coming from EU and ETA countries, Switzerland, Australia and Quebec, Canada to Tampere University of Applied Sciences and Tampere University from 1 January 2021 onwards. Exchange students who have come to Finland from these countries are entitled to get health care services from public health care. A student will have to prove they are entitled to use the services of public health care.
The health care services for exchange students in Tampere are mainly provided by the City of Tampere’s Student Health Care services in the Tullinkulma service unit (from 1 January 2021 onwards Hammareninkatu 5 B, 33100 Tampere, 3rd floor). For more detailed information see the Student Health care page on the city of Tampere’s website.
Exchange students coming to the universities of applied sciences have already been covered by the public health care. With this change, the university’s exchange students will also be covered by public health care from 1 January 2021 onwards. However, exchange students who are not from the countries and regions mentioned above will continue not to be covered by public health care. Institutions will inform these exchange students separately about matters regarding health care.